This policy applies to digital courses and study products sold by GSBook (operated by GSMASTERS TECHNOLOGIES (OPC) PRIVATE LIMITED) on gsbook.in and our current study portal. It is meant to be fair, clear, and consistent with Indian consumer expectations for online educational content.
Tax invoice entity: GSMASTERS TECHNOLOGIES (OPC) PRIVATE LIMITED · GSTIN 37AALCG6980B1ZD · Based in Tirupati, Andhra Pradesh. Full registered postal address appears only on GST tax invoices. Refunds, when approved, are sent to the original payment method via the payment gateway where possible.
1. Nature of the product
GSBook products are digital / intangible (notes, MCQ banks, PYQ portals, tests, analytics). Access starts when payment succeeds and the course is unlocked on your account. Once you open paid content, the product is treated as delivered for that licence.
2. Cooling-off / cancellation before use
- If payment succeeded but you have not opened the paid course content (no note open, no test start, no bank attempt), you may request cancellation within 24 hours of purchase.
- Write through Support chat (preferred) or the grievance contact in the Privacy Policy, with your GSBook receipt id / Razorpay payment id from My Purchases.
- Approved unused cancellations are refunded to the original method, usually within 5–10 working days after gateway processing.
3. After you start learning (generally non-refundable)
Because digital content cannot be “returned”, purchases are generally non-refundable once you access paid material (open notes, start a test, attempt MCQs / PYQs, or download / view gated files). This matches common practice for online course licences in India.
4. Exceptions (we will refund or fix)
- Double charge or confirmed payment failure where money was taken but access was not granted.
- Technical defect on our side that blocks access for a prolonged period and that we cannot fix in a reasonable time.
- Product page clearly misdescribed the included content (we may offer access correction or partial / full refund at our discretion).
- Any remedy required under the Consumer Protection Act, 2019 or other mandatory Indian law.
5. How to raise a refund request
- Open My Purchases after login and note the receipt / payment id.
- Use Support chat → describe the issue and attach a payment screenshot if useful.
- We aim to acknowledge within 2 working days and decide within 7 working days for straightforward cases.
6. Partial refunds and bundles
Bundle deals are priced as one package. If a refund is approved for unused access, it is normally for the full bundle fee, not item-by-item, unless we agree otherwise in writing (including chat).
7. Chargebacks
Please contact Support before raising a bank / card chargeback. Unexplained chargebacks may lead to account suspension while the dispute is reviewed.
8. Free account / preview
Creating a free account or using a limited catalog preview does not involve a course fee, so no refund applies. Paid unlock is only after checkout.
9. GST note
Listed course prices are GST-inclusive at 18% (SAC 999293). Where a refund is approved, any GST credit / adjustment will follow GST rules on the tax invoice issued by GSMASTERS TECHNOLOGIES (OPC) PRIVATE LIMITED (GSTIN 37AALCG6980B1ZD). Purchase receipts under My Purchases are GST tax invoices for paid orders.
10. Governing law
This policy is governed by the laws of India. Courts at Tirupati, Andhra Pradesh have exclusive jurisdiction subject to mandatory consumer protections. See also our Terms of Use and Privacy Policy.